Introduction
At Revamp-CBD, we are committed to maintaining the highest standards of accuracy, fairness, and transparency in our editorial content. We value the trust of our readers and take complaints about our editorial content seriously. This Editorial Complaints Policy outlines the procedure for lodging complaints and the steps we take to address and resolve them.
Submitting a Complaint
If you believe our editorial content has breached journalistic standards, contains inaccuracies, or raises concerns, you can submit a complaint by sending an email to [email protected]. Please include the following information in your complaint:
Your contact details
Provide your name, email address, and any other relevant contact information.
Details of the complaint
Clearly outline the nature of your complaint, including specific details about the content in question.
URL or publication date
If applicable, provide the URL of the relevant article or the publication date.
Supporting evidence
Include any supporting evidence, such as screenshots or references, that may assist in assessing the validity of your complaint.
Review Process
Once we receive your complaint, our editorial team will conduct a thorough review of the content in question. We aim to acknowledge receipt of your complaint within five working days and provide an initial response outlining the steps we will take to investigate.
The review process may involve consulting relevant sources, verifying facts, and assessing the context in which the content was published. We will keep you informed of the progress and aim to provide a substantive response within 30 working days of receiving the complaint.
Editorial Corrections and Clarifications
If, during the review process, we identify inaccuracies or breaches of editorial standards, we will take appropriate corrective action. This may include issuing corrections, clarifications, or updates to the content in question. Corrections will be clearly marked to inform readers of the changes made.
Appeals
If you are dissatisfied with the outcome of our review, you have the right to appeal. Please submit your appeal, along with any additional information or arguments, to [email protected]. An independent party will conduct a secondary review of your complaint and provide a final response.
Contact Information
If you have any questions about our Editorial Complaints Policy or wish to submit a complaint, please contact us at [email protected].
Revamp-CBD is dedicated to upholding the highest editorial standards and values your feedback in helping us achieve this goal.